bah! – updated

so Saturday night around 11:30pm, the acid neutralizer I just installed, exploded. Okay, it didn’t really explode, but the top popped off again. Spoke to the customer support, looked around a bit more and it seems that the threads on the tank were stripped. I’ll call tomorrow and see about getting a replacement tank 🙁

Update: I just received a call from the folks that sold me the acid neutralizer (I didn’t even have to call them back). Two interesting things: 1) apparently, the tank head they sent is a down flow head and the system I’ve got is designed to be upflow. Not a big deal, except that I have to reverse the inlet and outlet plumb lines as compared to what’s labeled on the head. Normally they send a note along those lines – this time they didn’t. 2) Given that one of the threads is stripped, they’re going to send me a new tank and an RMA to return the old one.

Believe it or not, even after all of the difficulties, I’m still very happy with the company (CAI Technologies). They seem to sell good products and a reasonable cost (about half what I could find elsewhere). If you ever need specialty plumbing, check ’em out.

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